online reputation management

The Importance of Reviews and Reputation Management for Lawyers

When it comes to establishing your law firm’s online reputation, customer reviews matter more than you may realize. Pre-internet, people depended on recommendations from friends, family, or neighbors when they needed an attorney. Now they can access hundreds of reviews with a single click to help them make their choice. The methods have changed, but

How to Respond to Negative Reviews: Best Practices for Law Firms

Online reviews are here to stay, and they play an important role in the success of any law firm. Reviews on sites like Yelp, Google and Avvo are key to the decision-making process for many people when they need to hire a lawyer. That’s why it’s good practice to claim your local and niche directory